Shipping Policy
Order Confirmation
When you place your order with Origin State, your card will be pre-authorised but not charged. We then confirm availability with our supplier directly. Once confirmed as in stock and ready to dispatch, we process your payment and your order moves immediately to preparation.
If an item is on backorder or unavailable, we'll contact you promptly with three clear options: an expected availability timeframe, an equivalent alternative product, or a full cancellation with your pre-authorisation voided. No money leaves your account until we've confirmed your order is ready to go.
Order Processing and Delivery Timeframes
Shipping transit times are confirmed in your dispatch and tracking notification and may vary by delivery address. Delivery timeframes will also vary depending on the product. We are transparent about this upfront so you always now what to expect before you order.
Standard delivery products:
For products held in our suppliers' UK distribution warehouses, orders are typically processed and dispatched within 1–2 working days. Add 1–4 working days for transit. Estimated total delivery: 2–6 working days.
Extended lead time products:
Some products in our range are sourced directly from manufacturers and need to be transferred into our supplier's UK distribution warehouse before dispatch. For these products, please allow 10 working days for processing and preparation, plus 1–4 working days for transit. Estimated total delivery: 11–14 working days.
The estimated delivery timeframe for every product is clearly stated on each product page. Please check the product page before ordering so you know exactly what to expect.
If you need a product by a specific date, please contact us at info@originstate.uk before ordering and we'll confirm whether it's achievable.
You'll receive tracking details by email as soon as your order is dispatched. If you haven't received tracking information within 4 working days of your order, please contact us at info@originstate.uk and we'll chase this down immediately.
All deliveries must be signed for — please ensure someone is available to receive your order.
Shipping Costs
Free standard UK mainland shipping is available on qualifying orders over £150. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
For deliveries outside UK mainland — including Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man — additional charges may apply. Please contact us at info@originstate.uk with your product details and delivery address before ordering and we'll confirm any additional costs upfront.
Large Item & Pallet Delivery
Saunas and larger wellness equipment are delivered on a kerbside-only basis, as is standard practice for large item delivery across UK couriers.
This means your item will be delivered to the nearest safe external access point — your driveway or kerbside location as close as practical to your delivery address. For full transparency, delivery drivers do not carry items indoors, unpack or remove packaging, or position and install products.
Larger products are delivered via pallet, typically on a 7.5 tonne vehicle (approximately 8m long × 2.5m wide) — similar to a large appliance or furniture delivery. Drivers will attempt to call ahead where possible, though this cannot be guaranteed.
Please ensure before ordering:
- There is suitable vehicular access at your delivery address — adequate road width and a flat, solid surface at the point of delivery
- You have notified us of any access restrictions when placing your order
Getting Your Order to Its Final Location
Many of our saunas and ice baths arrive flat-packed for ease of handling, though individual panels and components may still be substantial in size.
It is the customer's responsibility to ensure that all doorways, gates, corridors and access routes can accommodate the packaged components, and that sufficient manpower or equipment is available to safely move items to the desired installation location. We recommend checking your access route carefully before ordering — we're happy to advise on typical package dimensions if needed.
Delivery Attempts
If a delivery attempt is unsuccessful, our courier will leave a card with instructions to rearrange. After two failed delivery attempts, goods will be returned to us and a redelivery charge may apply. To avoid this, please ensure someone is available to sign for your delivery on the confirmed date.
Delivery Delays
We do everything possible to meet stated delivery timeframes. Once goods are with our carrier, occasional delays caused by traffic, weather or operational issues may occur — you'll be kept informed directly through your tracking notification.
If you have any concerns about your delivery at any point, contact us at info@originstate.uk and we'll follow up with the carrier on your behalf.