Refund policy

At Origin State we want you to feel completely confident before you buy — and fully supported if something isn't right after you do. Our returns process is straightforward and handled with the same care we put into every order.

Your Right to Return

In line with the Consumer Contracts Regulations 2013, you have 14 days from receiving your item to notify us that you wish to return it, and a further 14 days to return the item to us once your return has been accepted. This is a total 28 days return window. 

To be eligible for a return your item must be:

  • In the same condition as received — unused and uninstalled
  • In its original packaging, with all manuals and accessories included

Return shipping is the responsibility of the customer. Please use a reputable, tracked courier service of your choice and retain your proof of postage. We recommend using a service with adequate insurance for the value of the item.

How to Start a Return

Contact us at info@originstate.uk before sending anything back. Items returned without prior authorisation cannot be accepted.

Please use the subject line RETURN REQUEST and include:

  • Your full name
  • Original order number
  • Product name
  • Reason for return

Once your return is reviewed and accepted, we'll provide you with a return authorisation number, confirmed return address and clear step-by-step instructions.

Damaged, Defective or Incorrect Items

Please inspect your order carefully upon delivery. If your item arrives damaged, defective or incorrect, contact us within 48 hours of receipt at info@originstate.uk.

Please include:

  • Clear photographs of the damage or issue
  • Photographs of the original packaging and shipping label
  • Your order number and name

We'll respond promptly, assess the situation and work quickly to resolve it — whether that's a replacement, repair or refund. We take quality seriously and we'll make it right.

Restocking Fee

We inspect all returned items upon receipt. If an item is returned with damaged, missing or incomplete original packaging, we reserve the right to apply a restocking fee of up to 20% of the product value to cover inspection, testing, repackaging and handling costs.

We'll always contact you to discuss this before applying any deduction — there are no surprises.

Refunds

Once your return is received and inspected, we'll email you to confirm whether it has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the transaction to your account.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@originstate.uk and we'll investigate immediately.

Consumer Rights Act 2015

Under the Consumer Rights Act 2015, if your product develops a fault within 30 days of delivery you are entitled to a full refund, repair or replacement. After 30 days we will work with you and the manufacturer to resolve any fault under the applicable product warranty. Please contact us at info@originstate.uk in the first instance.

Warranty

All products sold by Origin State are covered by a manufacturer-backed warranty. Warranty periods vary by product and brand and are clearly stated on each individual product page.

If you experience any issue with your product during the warranty period, contact us at info@originstate.uk with:

  • A clear description of the issue
  • Supporting photographs
  • Your original order number

We'll liaise with the manufacturer on your behalf and keep you informed throughout.

For urgent warranty support you can also reach us by phone at 020 3355 2819.

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